We offer Free Shipping Worldwide on orders over 300 euros (select countries apply; please find the selected worldwide shipping countries in the checkout page). Each product’s current estimated delivery time is updated on our website under the product delivery information. The cost for each delivery method is clearly indicated during the check-out process.
Paypal CheckoutWe offer Paypal secure checkout for easy checkout with payments from VISA, American Express, Master Card, and Maestro card. Returns may be made within 14 days from the date you receive your lightbox. Your PayPal account will only be debited after your order transaction is complete. The currency used is Euro (€) for all countries except for Sweden (SEK), Norway (NOK), United States (USD) and the UK (British pound/£). VAT is included in all our prices and will be updated on the online store, when you select shipping country.
Dibs PaymentDibs accepts online card payments with MasterCard, VISA, American Express and many more.
CREDIT CARD OR DEBIT CARD
You can enter your payment details at the time you place your order using a valid credit or debit card. The applicable amount will immediately be reserved on your card after your order transaction is complete.
DUTIES AND TAXES
PRICES AND DELIVERY CHARGES The prices displayed at www.bxxlght.com include the statutory Value Added Tax for customers within the EU. For customers outside the EU, prices exclude the Value Added Tax. For cusomters outisde the EU, Customs and import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
PRICES AND DELIVERY CHARGES
The prices displayed at www.bxxlght.com include the statutory Value Added Tax for customers within the EU. For customers outside the EU, prices exclude the Value Added Tax. For customers outisde the EU, Customs and import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
CAN I RETURN MY LIGHTBOX?
Yes! Bxxlght guarantees a full refund or if you prefer, to replace any returned items with an item of equal or greater or lesser value provided that all items are returned in the same condition they were in upon your receipt. If you choose to cancel or return the lightbox for whatever reason it may be, you havewithin 14 days from the day you receive your lightbox for a full refund. The customer will pay for the shipping costs to return the lightbox. If you have been charged for the items, you will receive a refund. We will refund your purchase once the items are returned to us. Refund may take several working days for the total amount to be refunded to your account.
WHAT IF MY LIGHTBOX GETS DAMAGED DURING SHIPMENT?
In case of broken goods/ you would like to reclaim a product, please contact us at firstname.lastname@example.org. Please attach pictures of all the damages (i.e. packaging and/or product damage). Damaged goods will be returned free of charge. Bxxlght will pay for the return shipment and send a new lightbox A.S.A.P. In case you would like a refund for your purchase, we will refund the full amount once the items are returned to us. Refund may take several working days for the total amount to be refunded to your account.
WHEN CAN I EXPECT MY LIGHTBOX?
Please check each individual product for a current estimated delivery time.
HOW DOES A BXXLGHT WORK?
A Bxxlght is built with an exterior frame of plexi glas or aluminum and with internal lighting source designed to illuminate a graphic from behind. The changeable lightbox’s letters are removable and are placed directly on a built-in etched plexiglas panel illuminated by LED’s (easy to change).
Can you hang the light boxes on the wall?
Yes you can! There are two key holes on the back of every light box.
For how long can the light shine in the light boxes?
The lifetime of the LED’s are approximately 10.000 hours. LED is easy to change and can be bought through orders at:email@example.com.
What happens when the LED “dies” ?
You can change the led by taking of the backside of the light box. You can order new leds from us: firstname.lastname@example.org. We will send you the LED’s + a video on how to change it.
How do I change the LED?
If you have a a Changeable light box, the frame opens from the front. You can find detailed instructions of how to do this in the manual. If you have a Bonjour, Ciao, or Aloha lightbox, the frame opens from the back.
Can the light boxes be placed outside?
No, this is something we do not recommend.
When you order a custom made quote can you change it in the future?
Yes, the letters are changeable and you can place an order of new letters at Bxxlght.com.
How many letter can you put in one row?
The maximum amount of letters is 9 per row (big) and 9 per row (small). There are three rows on each Changeable lightbox.
What is include in a Bxxlght order?
The chosen lightbox, LED lighting, power supply (EU,UK or US cord), and the letters if you ordered a Changeable.
What are the measurements of Bxxlght?
You can choose between two sizes of Changeable lightbox. There is a regular size and small size.
REGULAR BXXLGHT SIZE 90 x 70 x 13cm
SMALL BXXLGHT SIZE 70 x 50 x 13cm
Download your Bxxlght manual
Contact Information &Organization Number:
Up&Mark Industries Krukmakargatan 31 11851 Stockholm Sweden Telephone:+46 08 667 88 80 Organization number: 5590229356 VAT SE559022935601